Terms & Conditions - Waltons Music
Mar 10, 2021

Terms & Conditions

Customer Satisfaction

It is important to us that the customer is always happy with both our goods and our service. We respond to any complaints as soon as possible.

Delivery & Shipping

Please check our F.A.Q .

Prices and Products

The prices listed on the waltons.ie website for products will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Waltons Music Ltd shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Waltons Music Ltd shall promptly issue a credit to your credit card account in the amount of the incorrect price charged.

Waltons Music Ltd reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on the website without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of, or references to, products or services on the website do not imply endorsement of that product or service, or constitute a warranty, by Waltons Music Ltd

All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products. We have done our best to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Contract

No contract will subsist between you and Waltons Music Ltd for a sale to you of any product or service unless and until Waltons Music Ltd accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Waltons Music Ltd sends the e-mail to you (whether or not you receive that e-mail). The receipt by you of an order confirmation does not constitute Waltons Music Ltd.’s acceptance of an order. Prior to Waltons Music Ltd.’s acceptance of an order, verification of information may be required. Waltons Music Ltd reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation for any reason. Waltons Music Ltd reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

Returns

Please check the returns section in our F.A.Q

Links & Other Services

waltons.ie may have links to several other sites and any information posted on those sites is supplied by third parties. Any such information and the information contained on such sites is the responsibility of those third parties. Waltons Music Ltd does not accept any liability in relation to the information or charges of any such sites. Any such links to other sites as may be provided are provided for your convenience only, and you access them at your own risk.

Information Purposes

The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Changes to Terms & Conditions

Waltons Music Ltd reserves the right to change the terms, conditions, and notices under which Waltons Music Ltd.’s services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on the waltons.ie website. These terms and conditions are intended to be serviceable. If for any reason, any term or condition is held unenforceable or invalid, the remaining shall be enforceable in full.

Irish Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes that may arise in connection with these terms and conditions.

Privacy Notice

Please check our Privacy notice at the bottom of the page

Data Protection

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the Irish Data Protection Acts  1988 &2003. The waltons.ie payment pages use encryption technology to provide security of payments. The user agrees that the payment information provided by him may be held by Waltons Music Ltd and may only be given to payment partners (such as a bank) and only to any other party with the users express permission (save where the laws of the citizenship, domicile or residence of the user prohibit such information). Credit card payments are processed by Realex via their own web site and payment processing system. The credit card details are not made available at any time to Waltons Music Ltd. Your privacy is very important to us. We will never release your personal details to any company outside of Waltons Music Ltd for mailing or marketing purposes. We confirm that your personal information will only be used in accordance with our Privacy Policy.

Access to Website Content / Copyright

We are the owner (or licensee) of all copyright, trademarks and all other intellectual property rights in our website or mobile app (as applicable), and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors).  You acknowledge and agree that the material and/or content published on this website or mobile app (as applicable) is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website or mobile app (as applicable). You further acknowledge that any other use of the material and/or content published on this website or mobile app (as applicable) is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.

You may not systematically extract and/or utilise parts of the content of our website and/or app. In particular, you may not, without our prior written permission:

  • redistribute or modify any of the content
  • remove any copyright or trade mark notices from any copies of the content
  • utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website
  • create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website

Your Account

If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected. Please ensure that your personal details are up to date. See here for how to do this. We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.

Website Errors

We endeavour to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.

We will not be obliged to supply goods at the incorrect price. We present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment’s display of any colour, texture or detail of products will be accurate/the same as the actual product.

Website Access

Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website and/or app. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website and/or app.

Privacy Policy

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects.

These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Waltons Music is strongly committed to protecting the privacy of its user community. The intent of this privacy statement is to detail the information Waltons Music may gather about individuals who visit its website and how that information is used.

Personal Data

Waltons Music uses the information collected from you to provide quotations, answer general queries, send orders, make telephone contact and to email you marketing information which Waltons Music believes may be of interest to you and your business. In you making initial contact you consent to Waltons Music maintaining a marketing dialogue with you until you either opt out (which you can do at any stage by emailing info@waltonsmsuic.ie) or we decide to desist in promoting our services.

Waltons Music also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Waltons Music will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses.

Cookies Policy

Waltons Music may from time to time use such information to identify its visitors. Waltons Music may also collect statistics about the behaviour of visitors to its website. The Waltons Music websites uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

“Cookies” are small pieces of information stored by your internet browser that collect data such as your browser type, your operating system, web pages visited, time of visits, content viewed, advertisements viewed and other click stream data. We use cookies to help us tailor our websites to your needs, to deliver a better, more personalised service and to remember certain choices you’ve made so you don’t have to re-enter them. Cookies also enable us to identify traffic to our website including pages visited, visitor numbers and traffic paths taken.

More specifically a “cookie” is a small text file which is stored, either on your hard drive, or in memory until your browser is closed. Cookies are used by Waltons Music to enhance your experience of the site and facilitate ease of navigation through the website. We also collect statistical data via the website, which allows us to assess the number of visitors to the website and to identify what page is viewed most frequently.

You are entitled to object to our use of cookies and you can disable cookies on your website browser. However, you should be aware that certain cookies may be necessary in order to provide you with certain features such as the customised delivery of certain information.

We may use advertising networks to help present advertisements or other content on our website and other websites that display Waltons Music Limited advertisements. Advertising networks use cookies, web beacons, or similar technologies on your computer or mobile or other device to serve you advertisements or content tailored to interests you have shown by building a profile of your internet browsing on this website and other websites you have visited.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” as outlined above. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.

Please note that this website initializes Google Analytics with the setting anonymizeIp. This guarantees anonymised data collection by masking the last part of your IP address.

Link to Third Party Sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites. Any third-party websites are viewed at your own risk.

Legal basis for processing any personal data

To meet Waltons Music contractual obligations to clients and to also respond to marketing enquiries, or provide services requested directly by you.

Legitimate interests pursued by Waltons Music and/or its clients

To promote the services offered by Waltons Music and/or to market the services and/or products offered by Waltons Music to existing clients.

Consent

Through agreeing to this privacy notice you are consenting to Waltons Music processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@ waltonsmusic.ie or calling us or writing to us.

Acquisition of Data

All Data will be collected in an open and honest manner and obtained fairly. We will make you aware of all purposes that we intend to use your Data for, when we collect your data and prior the use of your data.

Data will be accurate and complete and, where necessary, kept up to date. Magnet Networks has an online portal where our customer can update their contact details.

Data will be adequate, relevant and not excessive in relation to the purposes for which it was obtained.

The acquisition methods we use for example account application forms, marketing surveys, or competition entries will have clear information to explain the intended purposes including secondary uses that may not be obvious to you for example if a competition entry is intended to be used for marketing purposes we will clearly advise you of this and the appropriate opt out mechanism.

You should read this statement carefully before using the website.

How data is obtained

Information can be provided to us through our website, emails or on calls when you enquire about a service, enquire about bill, or call to pay a bill or place an order and book a service appointment.

Information that has been provided by other organisations that obtained your permission to share the data.

Call data

Information can be obtained on calls in and out of Waltons Music which are recorded for quality and training purposes but are only kept for a period of 30 days.

How we use your data

We need your data so as to be able to enquire about, and provide the services to you, as per your contract. The details will only be accessible by Waltons Music agents or approved third parties to assist in identification of your account. Your data will be used in the performance of a contract to be able to communicate with you on Sales, Support, Billing, Service delivery issues and to meet our regulatory requirement and adherence to applicable Laws.

Marketing Preference

From time to time we may send you a marketing message that could be of interest in relation to amending your product from a service or contract issue, or to partake in a survey.

You can amend your preferences at any time to unsubscribe from direct marketing messages by clicking unsubscribe on a marketing email. This will not unsubscribe you from receiving communications from Waltons Music in relation to information on your account in the performance of service to you.

Disclosure

Waltons Music may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Waltons Music requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Waltons Music do not broker or pass on information gained from your engagement without your consent. However, Waltons Music may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. Waltons Music may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Waltons Music, its clients and/or the wider community.

Data storage

Data is held in Ireland using different (multiple) servers. Waltons Music does not store personal data outside the EEA.

Securing your Data

Waltons Music takes technical measures as well as organisational security measures which are set out in law and by industry standards to ensure that we protect your personal data from unauthorised access, use or disclosure.

We will ensure that we use your personal information as set out in our privacy notice and to the choices that you have made regarding permission. Waltons Music only partner with reputable service providers who contract to provide the same level of security on information so that your data is at all times protected and used in accordance with our Privacy Notice.

Retention Policy

Waltons Music will process personal data during the duration of any contract and will continue to store only the personal data needed in accordance with Waltons Music Data Retention Policy and as required by Law or Regulations

Record Retention Period
Call Detail Records Call detail records will remain visible on the online customer portal for periods up to 1 year.
Call details records that form part of your invoice will be visible on reprints of invoices and kept for a period of 6 years plus the current year.
By law we must retain call detail records for a period of 2 years. Records are located in a secure area.
Recorded Calls Recorded Calls are stored for a period of up to 30 days.
Data Usage / Connection Stats / Website traffic Data Service Usage is kept for a period up to of 6 months plus current month. Service usage record will not include data content.

Connection statistics are kept for a period of up to 1 year one year post contract end date.

Web site traffic data is only kept on our network for 24 hours but does not include data content.

Invoice Details Legally invoice details are required to be maintained for a period of 6 years and the current year.
Customer Support Information Customer communications in relation to a contracted service is maintained for a period up to 2 years post contract end date.
Customer

Contracts

Contracts are stored to support invoices raised which must be kept for a period of 6 years plus current year.
CCTV Images Images are kept for 28 days, unless a request is made from the Police then it can be kept for 2 years which is stored locally.
Cookies Session cookies are only stored on a per session basis to assist in the customers navigation of our web-sites, so that we offer personal content for you.

Persistent cookies are only stored to assist in the customer’s navigation of our web-sites using the stored data to display related preferences.

Customer can control cookies by changing the options on their own PC. For more See http://www.allaboutcookies.org/

Your rights as a data subject

At any point whilst Waltons Music is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access– you have the right to request a copy of the information that we hold about you.
  • Right of rectification– you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten– in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing– where certain conditions apply you have a right to restrict the processing.
  • Right of portability– you have the right to have the data we hold about you transferred to another organisation.
  • Right to object– you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling– you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Waltons Music refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Waltons Music at your request, can confirm what information it holds about you and how this information is processed.

You can request the following information:

  • Identity and the contact details of the person or organisation (Waltons Music) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Waltons Music or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

Waltons Music will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Waltons Music is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to info@waltonsmusic.ie or writing to us at the address further below.

Link to Third Party Sites

Please note that this policy applies only to the Waltons Music website and not to the websites of other companies or organisations to which we provide links. Any third-party websites are viewed at your own risk.

Changes to Privacy Statement

Waltons Music may change this Privacy Statement from time to time. It is advisable that you review this Privacy Statement regularly for any such changes.

Governing Law

This Privacy Statement is governed by the laws of Ireland and you submit to the exclusive jurisdiction of the Irish Courts.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by Waltons Music or its partners, you have the right to complain to Waltons Music. If you do not get a response within 30 days, you can complain to the Data Protection Regulator.

The details for each of these contacts are:

Waltons Music

Unit 6A Rosemount Park Drive,
Rosemount Business Park,
Ballycoolin Road
Dublin 11
Telephone 01 8207425 or email info@waltonsmusic.ie

Data Protection Regulator

Canal House, Station Road
Portarlington
Co. Laois, R32 AP23
Telephone +353 761 104800 or email: info@dataprotection.ie

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