Shipping
You should receive your goods within 5-7 working days if you are located within the Republic of Ireland, two to three weeks if you are in the European Community, and for all other countries delivery times vary, and in some cases delivery is not possible at all. In such a case you will be immediately notified by e-mail and a full refund will be issued to your credit card. Delivery must be to the address at which your payment card is registered. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods. Delivery to PO boxes is not possible.
Delivery charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the volume / weight of goods you select at the time of placing the order. You only pay one delivery charge, irrespective of the number of products ordered.
Note
- These rates are subject to change without notice should the rates we are charged increase.
- Please be informed that as distributor, we are contractually obligated by some of our suppliers (incl. Gibson/Epiphone, Zoom, Dunlop) to distribute their products only in the Republic of Ireland. While we are constantly working to expand those rights to include other parts of the world, we do have some restrictions at this time.
What happens to my order if I am not there to receive my parcel?
If there is no one to receive your parcel, a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local depot. If you telephone the number on the card you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.
Cancellation procedure & returns policy
When purchasing goods or services from this website your contract is with Waltons Music Ltd. All goods and services are sold in accordance with The European Directive on Distance Selling (Directive 97/7/EC). This directive essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a “cooling off” period of 14 working days after the day of delivery – during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and Waltons Music Ltd agree otherwise. This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods must be returned and re-packed in the original packaging as received complete ‘AS SOLD’ and in ‘AS NEW’ condition (if the packaging has been opened to examine the product/s it must have been done so without damaging the packaging or the product/s in any way). Please Note: Waltons Music Ltd has the right to terminate the contract in the event that the goods are unavailable, mispriced or cleared funds are not received.
Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements plus contact products such as Microphones/Brass/Woodwind/in-ear systems and strings are non-returnable and excluded from the “cooling off” period/return option.
The consumer will be responsible for the cost of and return arrangements of any goods to us, under the “14-day cooling off period”. Waltons Music Ltd strongly recommend that if returning goods that customers use an insured courier service, as Waltons Music Ltd will not be responsible for the goods until they have been checked and signed for. Waltons Music Ltd will pay and arrange a collection from you if you report a product fault during the initial 14 day period and the goods prove to be faulty. Similarly, in the case of returns/complaints that can be attributed to an error by Waltons Music Ltd, Waltons Music Ltd will cover the cost of collecting goods during the “14-day period”. Please inform us (in writing with the returning product/s) of the reason for which the goods are no longer required or wanted.
All Waltons Music Ltd products are covered by a standard one year warranty. If a fault should occur with your product after the first 14 days of receipt, you may wish to return the product, with a copy of your online receipt and a full written description of the fault to our returns department. Our returns department can send your faulty products to the manufacturer or authorised service centre on your behalf. Goods being returned must be shipped at the expense of the customer and by-own means.If the product is found to be faulty and is within the warranty period we will repair it free of charge and return the products to you.
The company will not accept any returns without a valid returns authorisation.To obtain a return authorisation please email info@waltonsmusic.ie.The company reserves the right to make a re-stocking charge in the case of goods incorrectly purchased.
Shortages and damages in transit
Any shortages or damages must be reported to the company within 24 hours or next working day from the delivery date.
